Frequently asked questions

1. What time can I check in? My flight arrives late. Don't worry about the time! Thanks to our Self Check-in system with a lockbox, you can access the property completely autonomously 24/7, even late at night, at no additional cost.

2. What time is check-out? Check-out is by 10:00 AM to allow our staff to prepare the apartment for the next guests. Simply leave the keys in the lockbox.

3. Can I request an early check-in? Access before the scheduled time depends exclusively on availability and the cleaning schedule following the previous guest. We will only be able to confirm this on the morning of your arrival.

4. Do you have a shuttle service to Malpensa Airport? Yes, we offer a private transfer between the property and Malpensa at a flat rate. Our driver is available at all times of the day and night, ensuring punctual departures even for very early morning flights (e.g., 4:00 AM). Simply book it in advance, providing the time, terminal, and flight number.

5. Is it possible to cook or prepare meals? Absolutely! All our accommodations feature a private, fully equipped kitchen. You will find pots, pans, dishes, and everything you need to prepare breakfast, a quick lunch, or dinner in total freedom, making you feel right at home.

6. Where can I park my car? Is it free? Yes, there is free street parking (unguarded) on Via E. De Amicis, just a 2-minute walk from our property. It is a very quiet, residential area.

7. Can I leave my car with you for 10 days while I am on vacation? No, our parking is for the exclusive use of our guests and is strictly limited to the days of your overnight stay. For long-term parking, we recommend the official Malpensa parking lots or affiliated facilities in the area.

8. How does ID registration work? In Italy, the registration of ID documents for all guests (including minors) is mandatory by law. After booking, you will receive a secure link to complete the Online Check-in conveniently from your smartphone prior to arrival.

9. Is there free Wi-Fi? Certainly. Every apartment is covered by a fast, free Wi-Fi connection, excellent for those who need to work remotely (Smart Working). You will find the password and instructions inside the room.

10. Will I find bed linen and towels? Yes, our apartments are handed over ready for your stay, with clean bed linen, a set of towels for each guest, and a fully equipped kitchen.